Harness the power of CRM + VOIP

We integrate the power of Asterisk VOIP technology with a CRM to provide you with an automated call handling system.

Our method allows a telephone agent to automatically have known client's details pop open in a browser window when they call. The agent can then append call notes to the contact directly. If the caller didn't exist in the CRM then there is a one click contact addition page.

Our CRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. The CRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs.

For this solution we take our custom application Asterisk Desktop Manager, Asterisk open source PBX and the open source enterprise CRM system SugarCRM. The system can scale dynamically to meet with your demands.

Recorded Role-Based Demos

Learn how Sugar can help your business succeed in these role-based product demonstrations.

Pricing

Prices for our hosted VOIP+CRM callcentre platform start at £120/month and you will require an Asterisk installation (pre existing or deployed by ArchiTel).

Pre existing Asterisk installations may incurr extra set-up costs depending on the complexity of deploment. Usually 2-6 hours at our standard consultancy rate.

Standard setup fee of £150 for the hosted SugarCRM platform and support for installation of our agent CRM popup application configuration. Full support contracts also available.